How Jaylak works

Customers reach a barbershop in four ways, and Jaylak records all four the same way. A booking made in the Jaylak app arrives on its own. A customer standing in your shop, a phone call, or a WhatsApp message gets typed in by whoever is on the desk — it takes a few seconds.

Every booking is tagged with where it came from, and each source has its own colour on the calendar. That is the point: at a glance you can see how your shop actually gets booked, not just that it is busy.

To be clear about WhatsApp: Jaylak does not read your WhatsApp or reply for you. You keep taking messages exactly as you do now — Jaylak just gives that booking a place to live alongside the rest.

You open the day view in the morning. Every barber has a column, and the day runs down the screen. Anything already booked is there, whoever booked it and however it arrived.

A customer walks in. You tap the empty space on that barber’s column at the time you want, pick the service, and it is on the board. If a customer phones, same thing. Nobody has to remember to write it somewhere else afterwards.

When a customer books from the app, it appears on the calendar within a second, without anyone refreshing anything. The specialist with the app in their pocket and reception at the desk see the same thing.

This is the part worth understanding, because it is the difference between Jaylak and a shared notebook.

Two bookings for the same barber at overlapping times cannot both exist. Not "we try to stop it" — the database itself refuses the second one, at the moment it is saved. If a customer taps confirm in the app at the same instant reception is typing in a walk-in for that slot, exactly one of them succeeds and the other is told immediately to pick another time.

That matters because the alternative is finding out at 6pm, with two customers in your shop and one chair.

One business app, three kinds of person opening it. A specialist gets their own chair — their day, their clients, their earnings, their profile. Reception runs the shop: the calendar, bookings, walk-ins and customers. The owner gets all of it, plus the money, the team and the settings.

Reception cannot see revenue. Not hidden behind a menu they might find — the server refuses the request outright, so it makes no difference what they know to ask for.

This is usually the first thing an owner asks about, and it is why the split is built into the system rather than left as a policy you have to trust people to follow.

Customers get an app where they can find your shop, see your services and prices, choose a barber, and pick from the times you are genuinely free. They get a straight confirmation — no waiting for someone to reply.

They can see their upcoming and past bookings, book the same thing again, and rate a visit afterwards.

Payment is not part of this. Customers pay you at the shop, exactly as they do today. Jaylak does not take a cut of a booking and does not handle anyone’s money.

We do it with you. There is no self-serve wizard to fight through — we sit down together, put in your services, your prices, your barbers and your hours, and check it against how your shop actually runs.

After that, you set what the shop offers and what it costs. Your barbers choose which of those services they personally perform; they cannot change a price. Hours can be set for the shop and overridden per barber, because in practice not everyone works the same days.

Nothing during the pilot. It is free for the first month or two while you use it properly and tell us what is wrong with it.

After that it is a flat monthly amount — the same whether you have a quiet month or a busy one. Not a commission, not a cut of each booking. We are not going to take a percentage of customers who were already yours.

We are not quoting a number on a website before we have seen your shop. We would rather talk about it once you have actually used the thing and can judge whether it is worth paying for.

If your internet drops or something breaks, you fall back to how you work today. Nothing about Jaylak locks you out of your own shop, and your day does not stop because a website is down.

If you want to stop using it, you stop. Your bookings are your data — ask and we will hand it over. There is no contract designed to make leaving difficult.

If something is not working, tell us. During the pilot we are checking in with you daily at first, so there is a short path between "this is annoying" and it being fixed.

Yes — properly, not as an afterthought. Both apps run in Arabic, right-to-left, whichever role you open the business app as, and anyone can switch language whenever they like.

Your services can carry both an Arabic and an English name, so a customer sees the one that suits them. Prices are in Egyptian pounds throughout, and the whole system runs on Cairo time.